SHIPPING & PICKUP
Orders placed Mon-Fri before 12pm CST will begin processing that day.
Orders placed after 12pm CST will begin processing the next business day.
Orders placed after 12pm CST on Friday will begin processing the following Monday.
We cannot ship to the following states: Alaska, Arkansas, Illinois, Kentucky, Mississippi, Pennsylvania, Utah
Shipping prices include the cost of shipping and dry ice.
Each package is shipped in a reusable styrene cooler box with dry ice.
Shipping destination determines the amount of dry ice that is used. It's best to open the package immediately upon arrival and to place the contents in your freezer. Make sure to handle dry ice with gloves.
If you are shipping as a gift, do not worry - all of our packages are marked "keep frozen" and "perishable". In addition, each package contains a tag with instructions for proper handling of dry ice.
Recipients do not have to be at location to sign for package. USPS is instructed to leave the package at location without signature if no one is available. Why? Because the items are perishable and need to stay frozen.
Deliveries cannot be made on Monday's because we can't guarantee your package will arrive frozen. If you want your package delivered on a Tuesday, please select the Overnight Shipping option.
We can not deliver on days that USPS does not deliver, e.g. Holidays and Sundays.
In order to guarantee same-day processing and shipping, Overnight and Express orders must be placed before Noon CST.
To guarantee delivery, we must have proper and complete addresses. Sorry, we cannot deliver to P.O. Boxes or A.P.O. and F.P.O. addresses.
Tracking information will be sent to the billing email address when your package is shipped.
Remember - Everything we ship is guaranteed to arrive frozen.
Weather Delays - Sometimes a force of nature can cause a delay with USPS. In most occurrences, packages are only delayed for one day and the contents are still completely frozen when delivered.
Tipsy Desserts/Ice Cream Wasted cannot refund shipping charges when the delay is caused by a force of nature. If your package is delayed and melted, we will re-ship it, free of charge.
We do not accept returns. Please do not attempt to send frozen items back to us. The frozen product will melt before it arrives. If we have made a mistake, we are more than happy to correct it.
ALL PRICES INCLUDE DRY ICE COST FOR PACKAGING/SHIPPING.
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